Exceptional support is a core part of our commitment
How can we help?
Whether you need a quick technical answer or want to schedule an on-site visit with a trained service engineer, we'll respond promptly to resolve your issue using using email, telephone, or remote access tools like TeamViewer.
Our service contract customers benefit from guaranteed, defined response times, no matter the situation.
Contact us today via the form below, email, or phone
“m+p always considers customers’ requirements at first priority, doing their best to adapt controllers and design-specific software during co-operation. We also appreciate the quick response and after-sales support.”
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Customer support FAQ
We generally aim to schedule standard on-site service visits at short notice.
However, specialized services such as A2LA accredited calibrations following ISO/IEC 17025 standards require greater planning and a longer lead time.
To ensure your desired date, we strongly advise scheduling all services, especially specialized calibrations, as early as possible. Service contract customers receive priority scheduling.
Your primary point of contact depends on how you acquired your m+p international solution:
- First contact: Please reach out to your local sales partner. They are typically best equipped to provide immediate, local support.
- If further assistance is needed: If your local partner is unable to resolve your request, or if you are in a country with no official m+p office or representative, our Headquarters Service Team is ready to assist you directly:
Telephone: +49 511 856 03-0
Technical support: support.de@mpihome.com
Book a service: sales.de@mpihome.com (service visits, calibration, rental systems, training, consultation)